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!! IMPORTANT NOTICE !! As a result of the lock-down imposed by the government to control the spread of COVID-19, our India offices will remain shut till 14th April 2020. Kindly bear with us.

Shipping Policy

We provide third party shipping service for all purchases of SwissBake® products made directly though our website www.swissbake.in. Shipping is handled by our associated shipping partners like FedEx and Gati. We do not allow customers to come personally to our warehouse for pickup. Shipping charges may vary from flat shipping charge per order to per kg shipping charge for deliveries to different pin codes. Any other expenses like special handling charge & warehousing charge are applied on case-to-case basis.

DELIVERY TIME
All our deliveries are made within 4-10 days (excluding Sundays and bank holidays) from dispatch date. Delivery times may exceed in special situations or for pin codes that are out of serviceable areas. Delivery can be tracked in real time by customers by using the tracking details provided by us.

PAYMENT POLICY
The following payment options are available: Credit/ Debit Card, Net Banking, Bank Transfer, Payment via Cheque and on credit after mutual understanding and approvals.

RETURN POLICY
In case of the rare event where our products get delivered in damaged condition or any quality related issue arise and the customer needs to return the delivered product, he/she should contact us directly within 3 days of delivery, either through email ( support@swissbake.in ) or at our customer support number +91 74473 31888. If the product needs to be returned or replaced, Swiss Bake Ingredients Pvt Ltd. will bear the cost of return and replace the product at the earliest.

REPLACEMENT POLICY
Replacements are handled on case to case basis. If the customer places a product replacement request or he/she returns it to us directly, due to quality or damage related issues, we will review the complaint within 5 to 7 working days and if required, replacement will be made to the customer within 12 to 15 working days.

REFUND POLICY
Payment once made against goods purchased from this website will not be refunded. For any queries regarding the same please contact our customer care no. +91 744 733 1888 or email us at support@swissbake.in